Our SMS Marketing System are Custom Design to meet your need. It is a system that is design to be use by anyone with and without any tech knowledge. If you know how to send an email and read an email, you will be able to use the system.

Below are some FAQ, if you are still having any problem, please fill free to contact us.

                                                                                               




    Q: What is a Keywords?


    Answer:

    Keyword or Mobile Keyword is a unique word that your customers or subscribers will send to a phone number (mobile phone number you provide) from their mobile phone, in order to join your mobile numbers list.

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    Q: If I need a Mobile website can Sun-Techs.com help with this?


    Answer:  

    We are full-service custom Mobile application development Services Company helping clients leverage the power of  a mobile app to transform business processes, capitalize on new opportunities, and create measurable impact. Whether it is envisioning, planning, designing, front-end development or integration with backend, our custom mobile application development services innovate and evolve your business 

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    Q: What do I get when I register with Sun-Tech.com?


    Answer:

                             A very easy to use system

      Unique KEYWORDS to build your mobile number list.

       Different sign-up tips plus different web sign-up forms (text to win, text to

                        screen/TV) to further help you collect mobile numbers.

       Follow campaign progress, get easily detailed reports and manage leads.

       With a simple Click; Send Bulk text messages, Send Tailor text messages, Send Target

                        text messages, Send Individual text messages and Send Schedule text message.

       Knowledgeable technical support ready to help you at any time.

       Easily add contact to your contact list and phonebook.

       System organize phonebook contacts for your easy use.

       A system that automatically Divide your contacts into groups.

       Edit and brows and read your replies with just a Click. 


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    Q: How do I start collecting mobile numbers?


    Answer:    

             A very easy to use system

             Unique KEYWORDS to build your mobile number list.

          Different sign-up tips plus different web sign-up forms (text to win, text to screen/TV) to

                           further help you collect mobile numbers.

             Follow campaign progress, get easily detailed reports and manage leads.

             With a simple Click; Send Bulk text messages, Send Tailor text messages, Send Target

                           text messages, Send Individual text messages and Send Schedule text message.

             Knowledgeable technical support ready to help you at any time.

             Easily add contact to your contact list and phonebook.

             System organize phonebook contacts for your easy use.

             A system that automatically Divide your contacts into groups.

             Edit and brows and read your replies with just a Click. 

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    Q: Who can I send Add/Promotion/Bulk Text to?


    Answer:  

    You can send bulk Text Messages as long as your contacts have opted to receive Text Messages from you. If you are not authorized to send messages to your contacts by them, you will be prevented from using the service and your account will be stopped. 

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    Q: What are the steps to follow when sending Group/Bulk Text Messages?

    Answer:   

    To send a Group/Bulk Text Message, make sure that all of your contacts are opted in to receive your campaigns.

    1) Go to "Send Messages", by default you will be at "Send Message". The "Type Messages" field is where you type in your message. We suggest you keep the content of your message under 145 characters since some cell phones do not have the same content viewing capabilities for longer messages. 

    2) Next, you have the ability to send a group/campaigns message immediately or schedule it to be sent at a later date and time. Note, certain words or phrases are not allowed.

    3) Lastly select the desired group(s), whom you wish to send the Bulk campaign to. If you wish to send the campaign to all of your contacts, simply click 'Check All'.


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    Q: Would I receive replies from my bulk message?



    Answer:

       You will and the result of this is a strong two-way communication with your contacts.

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    Q: Are replies Free?


    Answer:

       Yes, you will not be charged for incoming text messages (SMS).

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    Q: Is there a limit to the amount of characters in a message?


    Answer:

    Sun-Techs.com suggest each message to be under 145 characters. Most messages are normally less than 145 characters and the remainder of the message should be reserved for legal copy, which provides your contacts with the information about how to unsubscribe.

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    Q: How long does a message take to be delivered to its recipients?


    Answer:

    Typically Text Messages are delivered instantly to the recipients. There are instances when messages can be delayed. These include peak times when many people send Text Messages at the same time, or when a cell phone is not within a network coverage area. When there are delays, the mobile providers' Networks will retry sending the Text Messages for up to a week.

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    Q: What is the  limit on my outgoing Text Messages?

    Answer:

    There is no limit on how many Text Messages you are sending as long as you are not using the service for spamming and abuse, in which case, your account will be terminated.

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    Q: Why some of my contact did not received my text message?


    Answer:

    Some people need to enable their cell phone's messaging by contacting their mobile providers. There are people who use pre-paid phones that might not have a high enough balance to cover the incoming message. Some recipients need to subscribe to receive a higher number of Text Messages. Sometimes the recipient is out-of-range and cannot receive the message. Sometimes the mobile number of the recipient is wrong and will not get delivered properly.

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    Q: If my message were not received, do I still get charged?

    Answer:

    You get charged if you have sent out a message. If someone has not received your Text Message it can be due to many reasons which are out of our control. Our system makes sure that your messages go out for delivery and this is what you are paying for.

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    Q: Which are the mobile providers that Sun-Techs.com SMS mobile market work with?


    Answer:

    Sun-Techs.com SMS Mobile Marketing System works with all mobile providers in the USA and the rest of the world.

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    Q: Is text messages guaranteed to be delivered to my recipients?

    Answer:

    No. The reason for that is that Text Messages are sent from one server to another until it is delivered. If the recipient's phone is turned on, and has the capability to receive Text Messages, the recipient will receive the message.

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    Q: I own a website and want to provide text messaging to my clients,can I use Sun-Techs.com for this?

    Answer:

    We offer custom solutions to accommodate your Text Messaging demands. Contact us for more information.

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    Q: How is my privacy protected?

    Answer:

    Your personal and account information as well as the contents of your messages are protected by Sun-Techs.com. You can protect who sees your information on your end by never giving out your password and login information. If you have any concerns, change your password regularly. Any valuable information such as credit card details will not be saved in our system.

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